Equipment Services & Terms
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Lab Equipment Services & Terms
mLab Supply offers a full suite of professional services to ensure your laboratory equipment is installed, calibrated, and supported to specification. All services are available as add-ons at the time of equipment purchase.
Need a Service Quote?
Contact our technical services team for scheduling and pricing.
Request a Service QuoteService Packages
+8% of equipment price
Professional Installation & Setup
- Professional on-site installation by certified technicians
- Complete system assembly and connection
- Initial operational testing and verification
- Basic operator training (up to 2 hours)
- Documentation of installation parameters
+6% of equipment price
Calibration & Validation (IQ/OQ)
- Factory-specification calibration
- IQ/OQ documentation (Installation Qualification / Operational Qualification)
- Performance verification testing
- Calibration certificate and compliance documentation
- Meets FDA, ISO, and GLP/GMP requirements where applicable
+5% (1-year) | +9% (2-year)
Extended Warranty
- Coverage beyond manufacturer's standard warranty
- Priority service response (24–48 hour response time)
- Parts and labor included
- Annual preventive maintenance visit
- Remote diagnostic support
+15% of equipment price
Full Service Package — Best Value
- Includes installation, calibration, and 1-year extended warranty
- Comprehensive documentation package
- Quarterly check-in calls
- Best value for high-complexity systems
Travel & Additional Costs
Travel expenses are billed separately and include:
- Technician travel time at $150/hour (portal-to-portal)
- Airfare and ground transportation (actual costs)
- Lodging and per diem for multi-day installations
- Shipping costs for specialized tools or calibration equipment
Estimated travel costs by region:
- Local (within 50 miles): $200–$400
- Regional (50–300 miles): $500–$1,200
- National: $1,500–$3,500
- International: Quote upon request
Additional services available:
- Advanced operator training: $500/day
- Custom protocol development: $200/hour
- Annual service contracts: Contact for pricing
- Emergency service calls: $500 minimum + hourly rate
Service Terms & Conditions
- Services must be scheduled within 90 days of equipment delivery
- Minimum 2-week advance notice required for service scheduling
- Site must meet equipment specifications (power, space, environmental controls)
- Customer responsible for providing a safe working environment
- Payment for services due upon completion
- Cancellations within 7 days of scheduled service subject to 50% fee